“Rule #1 – The customer is always right.
Rule #2 – If the customer is ever wrong, re-read Rule #1.”
– Steve “Stew” Leonard
Steve “Stew” Leonard was on to something with his concept about the customer always being right. I believe it’s a good rule for the most part. What business doesn’t want happy and satisfied customers? Most businesses are happy to please their customers. They want you to come back. I know I want retuning [loyal] happy clients. I also want it to be me they refer all their family and friends to. [Yep, that’s right. I publicly admit it.]
There is however another side to all this. At the same time that clients want good service, service providers want good clients. As a provider I’m stating it out loud: service providers want good clients. Our desire is to help you, rather than long to send you out the door, permanently; so don’t do these things:
1.] No Call/No Show. More often than not you know well in advance you won’t be able to make it to an appointment. Call as soon as you know you won’t be attending. Nowadays phones are almost always close at hand, so rarely is there ever an excuse not to phone to reschedule or cancel. When you no call/no show, the practitioner can’t fill that spot with another client because she’s expecting and waiting for you, unaware you’re not coming until it’s too late. There is not enough time to call another client (who may be on a waiting or cancellation list) and for her to get to the office. While we are seeing more and more of the Star Trek and Jetson’s visions of the future coming to fruition, we haven’t yet achieved a transport system that allows us to change our location in a mere nanosecond. Emergencies aside, there is no excuse for a no call/no show.
2.] Cancelling After-the-Fact. This is as disrespectful as the “No Call/No Show” mentioned above. And is a little condescending. It’s one thing if you’re running late and are on your way. [Still, let us know! And accept that your appointment time will shortened accordingly and you will still be charged for the full amount of time you booked.] But when you call to completely cancel after it’s already clear you’re not coming, it’s just downright rude, especially if you are not rescheduling.
3.] Arriving late and expecting a full session. Sometimes situations arise that will cause you to be late. We understand this. It happens. It happens to us too. But please don’t expect to still receive your full session when you’re late, regardless of the reason you’re late. We have schedules to keep, other clients to serve, and a life outside of work. [That last is directed to those who like the last appointment of the day.] Expecting a full session when you’re late is cheeky (and a wee narcissistic). Most practitioners have a late arrival policy which might include having to reschedule depending on how late you are/are going to be. Be sure you know what it is. If you’re late once or twice, it’s usually easily forgivable, but repeat offences may just get you (permanently) discharged. No one wants that, and that includes your practitioner.
4.] Being a ‘discount-only’ client. This one thoroughly grinds my a**, so much so that I have permanently discharged “discount-only” clients and not referred them out. Many of my colleagues are also good acquaintances and friends and I would never send them such a client. It’s also now extremely rare that I even offer discounts. I do however offer a couple packages and several series which are discounted, and also offer block-booking discounts. Some practitioners offer zero discounts, ever.
Like most people, I too am all for a good deal, a bargain. I understand ‘tight funds’ (but I digress)… A business cannot survive by consistently offering special deals. If they can, then their prices are probably over-inflated to begin with.
Think of it this way: would you consistently deny or return 50% of your paycheck? Of course not. How about 30%? Nope. How about 20% or 15%? Still no? How about just 10%? I see you still shaking your head. Five percent then? Still not happening, is it? Definitely not on a consistent basis, not even once a month. If it doesn’t work for you, it probably doesn’t work for your healing practitioner either.
6 signs you might be a ‘discount-only’ client
1. You schedule only when a discount or other special is offered
2. You schedule mainly (though not only) when a discount is presented
3. You ask for (or demand) non-publicized discounts
4. You think or believe you’re entitled to special discounts because you’re a family member or friend
5. You think or believe you’re entitled to discounts because you’ve “been loyal” (Sorry. Having a few sessions a year or a couple short series of sessions here and there does not a ‘loyal client’ make.)
6. You inquire about discounts (because you haven’t thoroughly read the website, brochures, etc. and therefore don’t know), what’s offered doesn’t appeal to you so you try to barter a tailored-to-your-own-desires/needs discount
5.] Seeking a free consultation … then hiring a competing practitioner. This one is a doozie but I’ll keep it short.
You email or call with your history of concerns, clearly indicate you intend to hire the practitioner you’re contacting to begin work, and ask: “What service(s) or regimen would you suggest?” You receive one to three suggested protocols for your situation, and then reply with, “Thanks! I found someone closer and I’ll take these suggestions to him. I appreciate your time.”
One of two things has happened here: you lied about your intent to hire the practitioner you contacted [shame on you] but also know your current practitioner needs this information to better serve you [this should already tell you about your practitioner’s (lack of) qualifications]; or you are the practitioner [shame on you] and are getting advice for a client of yours [extra shame on you. Be honest with your client and tell him you’re not qualified]. This is beyond shady to say the least. It’s dishonest, disrespectful of the practitioner who is trying to assist you, and is stealing from the practitioner you ‘consulted’. [I learned this the hard, hard way. If you want/need suggestions, I’ll advise you schedule a consultation. I recommend other practitioners do the same (and charge for the consult!). I now charge for every single consult. Sorry, but one bad – in this case a couple handfuls – of bad apples really can ruin a bunch.]
The downside of either a client or practitioner doing this is that the attending practitioner may not have the same education, skillset and expertise to provide the service adequately, if at all. And some will fake it while you line their pockets. By the time you realize it, it’s too late. That’s important to keep in mind. [If I’m not qualified, I’ll refer you out, and quickly.]
While the above listed items are not the only things that can (will) annoy the hell out your energy healing practitioner, they are my personal Top Five.
Bottom line: Most people who work in this field are in it because we have a desire, a drive, to help you be the best you that you can be. A large number of us have/have had health concerns we just couldn’t get consistent relief from except through the methods we offer, and that’s why we became practitioners in the first place. We know it works. We know it can work for you. As stated above, and please remember this: healing practitioners want good clients just as much clients want good service providers. Let’s all do our part.
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